[ Me ]
Nickname: Ursula
Birthday: 7th January 1985
Zodiac: Capricorn
Where From: Singapore
Laidback, sensitive, fickle, easily-tickled, fiercely loyal
Manga and anime lover, enthusist, collector and critic/ Coffee lover, addict and expert maker/ Aspiring future wife of famous culinary chef/ Aspiring future wife of a 1.8m tall hunk
My Friendster link:
http://www.friendster.com/vivis
[ Likes ]
Sleeping, dancing, books, manga, anime, chocolates, coffee, Jap food, Italian food, Ayumi Hamasaki, people, my sister
[ Fave Books ]
Harry Potter series, Artemis Fowl series, The Inheritence Trilogy series, The Da Vinci Code, Memoir of a Geisha, I Don't Know How She Does It... and all my comics n manga!!!
[ Currently Reading ]
Jonathan Strange & Mr. Norrell
by Susanna Clarke
Inkheart
by Cornelia Funke
The Well Of Loneliness
by Radclyffe Hall
Midnight's Children
by Salman Rushdie
Madame Sadayakko: The Geisha Who Seduced The West
by Lesley Downer
The Unbearable Lightness Of Being
by Milan Kundera
The Historian
by Elizabeth Kostova
[ The Wishlist ]
My Amazon.com Wishlist:
http://www.amazon.com/gp/registry/wishlist/ref=yourlists_pop_1/103-2401787-9502236
Phillips MC235 Thin Stereo Microsystem
Kathy Van Zeeland bag
(saw on amazon.com going for bout US$65... Why dun Singapore stock her goods??! >.< I wan it in Topaz colour~!!!)
The Lord of the Rings
by J.R.R. Tolkien
Inu-Yasha Theme Song Collection
12 Kingdoms/ Juuni Kokuki anime VCD sets
GUESS bag (darn, i dun have the $120 required to buy it now and i noe it'll be gone soon, Guess always changing their apparels every month or so u_u)
DKNY gold and crystal-studded watch (very ornamental, more a dress watch then an every-funtion watch. still, pretty~)
Mphosis pale gold SLIPPERS (i run through my shoes and slippers like they cost nth X/)
The BodyShop BLUSHER in Golden Pink
The BodyShop blusher BRUSH
Shiseido eyelash CURLER
Full-length wall MIRROR(s) for my room
A new big every-purpose BAG
Pretty SHOES
A Digital CAMERA
A bloody new PC or laptop with the speed of light and a gazillion GB of memory!! =[
The Sims 2 (PC game edition)
[ The Memories ]
Saturday, March 18, 2006
Tinker and sweat
Guess wat?
I finally have my router (and accompanying adapter) up and running.
Been setting the thing up, installing, and troubleshooting for the past 2 days.
'Quick Installation' my foot!!
And the Linksys customer service pple speak an altogether different language from earth.
Their english is so accented i trully dunno where they came from. At first i tot they may be Caucasians, but then how bad must MY english be if i cant even understand half the words coming out of their mouths (and i dun mean we're toking in technical terms thats why i dun understand them, its their bloody ACCENT).
I got so frustrated (if climbing high and low for 3hrs n getting all dusty and sweaty and itchy wun do that to u, spend another 20mins on the phone wif these clowns) that i finally asked (very politely still, haven blown my top yet) to be transfered to another operator because "i'm very very sorry, but i dun really understand ya accent".
Only to be replied a resounding "No".
Get this, they're telling me, a customer, "no"?!
Not "i'm sorry but... (something or other)", but jus a "no"??!
Ok...(veins start popping in my forehead)...
"You mean there're no other operators beside yourself?"
"Yes."
"So there's no one else who can help me?"
"No."
(Veins pop somemore... inner demon is yelling "Go get me ya manager/administrator! I want to complain ya farking insolent attitude!")
"Ok..."
And i had to tolerate that bitch for another 10-15 minutes while i continue searching my com for errors.
Have i mentioned wat else trespass in the first 10-15mins before i asked to be transfered (unsuccessfully i might add) lest u might think my temper unfounded?
Operator bitch: "Can you give me the model number of ya router, Vivis?"
(yes, she calls me 'Vivis' when i gave her my full name, when most other customer service officers will call me 'Ms. Tan' until i tell them otherwise. I may not feel comfortable having pple call me Miss Tan, but that dun mean i am giving that presumptious bitch any leeway to call me by my first name without my permission. Okok, maybe if she weren't so rude from the beginning i wouldn't have minded usually.)
"WRT54G"
"And wat version is it, Vivis?"
"Version?", (checks box and manual the router comes with, "its not stated... (trying my luck reading from the manual) maybe SH?"
"No, Vivis."
"You mean thats not the version?"
"Yes."
"Ok... wat about (reads from box)?"
"No, Vivis." (Notice how comfortable that bitch is with my name now. Wat am i? Her daughter?!)
A few more attempts at finding and reading out the elusive model version later...
"Ok, why dun u give me an idea where can the version number be found? " (Dark clouds of anger starting to form ominously above my head.)
"No." (Obviously unable to see the ominous formation above my head over the phone.)
"Look, if u tell me where to find the version number, maybe it might be easier for both of us." (Lightning splintering from the dark clouds now.)
"No."
Wat the fark?? Its ridiculous!
Curse and swear...
I haven received such bloody bad service since... since, ever.
And that bloody bitch was lying by the way.
After installing my main router, i encountered problems (again) while installing the adapter and called in and got a different operator! So wat does she bloody mean by there isn't any other operators she can transfer me to??!
I wun ask u all to boycott Linksys products totally because not all the operators are these bad (in fact, only one out of the three i toked to in the end was nice actually). But i did take down the operators' names as is usually the case when i get customer service over the phone (to be more polite when i'm toking to them and so they know that they have to be polite too when they're serving me cos i have their names and so i have the power to call in and complain in the case of bad service and get their asses burnt, as in this case.) The bitch's name is Marco. Goodbye Marco.
Ok, even if i dun get u fired, i can at least flame you, you who besmirch the name of ya company.
Linksys, if u happen to come across this, get ya customer officers trained in some phone ettiquettes and social/customer service ettiquettes for god's sake!
And toking bout the Scientific Management practice with most on-phone customer service (think Starhub's, Singtel's, M1's)... u cant even get a 'yes' or 'no' answer from them!
If i ask a question hoping to get a short direct answer (eg. "so if i do this this this this, that that that that wud happen?"), they have to repeat my whole question in their answers and their answers wun have a yes or no in it (eg. "if u do this this this this, that that that that wun happen."), when a simple "yes" wud suffice.
In the end i concluded (after speaking to all three operators and discovering that they're all heavily accented in an unidentifiable accent) that the customer service officers at Linksys are probably hired from Philippines or Indonesia or somewhere... That wud explain why i cant understand their accent since i've come across most other Caucasian accents and have no trouble understanding them.
All in all, its been a terrible experience with these Linksys products. Or if not the products, then with its setup and installation. Wat "Quick Installation"... wat "One touch setup button"! 'Quick' for whom?! And that 'one-touch setup' has many cables to setup and devices n programs to install before u can even go near touching it!
And because the ethernet network cable provided wif the router was too short (ok, this is not the product's fault, but it sure gave me more problems on top of the ones its already given me), i even have to make another trip to Sim Lim, Bugis to buy one. And when i came back, its climbing all over my room to re-install all the cables and network all over again.
Ok, i can already see myself losing half a year of my life after this fiasco.
To top it off, i'm not done installing all the necessary programs in my mom's new com. (Its not new new, jus given to us by a relative who got it extra from her office and have no use for it. Most of its memory have been wiped already so i have to install most stuff from scratch.) Its been ages since i have a virgin (or mock-virgin in this case) computer to start with and the process of installing and updating its ram while tedious can be quite satisfying too :)
I'm tinkering about it as i blog now... 39GB of memory to fill... who says pleasure can't be found in work? Heh ;P
+ Ursula r e m e m b e r s again + 6:07 PM
